tomorrow is thanksgiving and today i am baking a pumpkin-swirl cheesecake. the batter was delicious, so i hope the cake lives up to expectations. that is, i hope it sets properly. i have yet to have a cheesecake not set, but this is a new recipe that i found on the internet, i only trust it’s good.

last night at work a customer came in at about 9:20pm to exchange a sofa. usually our store is closed at 9, but starting this week and through the holiday season, we’ll be open until 10. it also bears to note that my store has a strict return/exchange policy; all customers must have a receipt for any returns or exchanges. anyhow, the associate working the furniture department told me a customer had a sofa to exchange because she wanted a different color, after cursing somewhat, i asked the kid if the customer had a receipt, he said, “yes, she said she had one. and she was here earlier and talked to _other associate_ who told her she could exchange the sofa.”

ok fine, the lady has her receipt, it’s a little late in the evening to be moving sofas, but whatever. we go to the loading dock where the customer and her husband have backed up their pickup truck, full of metal pipes and wooden boards and sundry bits of carpentry work, with a black durahide (fake leather) sofa strapped on top. before they take the sofa off, i ask the lady, “you have your receipt, ma’am?” she says “yes, i was hear earlier and spoke to _other associate_” they take the sofa off the truck; the lady’s husband stumbling over the pipes and boards and buckets he’d perched to sofa on. then the customers drive back around to the front of the store to do their sofa exchange.

up at our service desk, the gal at the counter asks the lady for the receipt so she can process the transaction. surprise, she doesn’t have the recipt. she regales us with a sad tale of how they’d been involved in an auto accident - someone hit them - and the receipt must have gotten lost when they were filling out paperwork with the police. but she’d had the recipt when she was in earlier and spoke to _other associate_ and couldn’t we do the exchange anyway.

i hate people.

no, we would not do the exchange anyway. i very politely told her, “no, we must have the receipt to process the transaction.”

she gave the usual argument of “but it’s brand new, we never even sat on it, blah blah, it’s obvious we got it here…”

“nope, sorry, we must have the receipt for all returns and exchanges, no matter what the merchandise is.” she was dismayed to learn that i was the final authority on the subject. after i left the service desk, she asked the gal behind the counter if there wasn’t something she could do to exchange the sofa.

so they drove back to our loading dock where we re-loaded their sofa and they went on their way.

methinks she hoped that after unloading the sofa, i wouldn’t want to go to the trouble of reloading it so late at night, that i would take it back to avoid the hassle.

think again bitch.